Shipping Policy

Most items are handmade to order at our factory in Delta, BC, Canada and we strive to ship within 7 business days (Monday to Friday excluding holidays). Some items such as King Futon Mattresses, Mattress Foundations and Custom Items may take longer. Others such as pillows and toppers often ship quicker.

Select products (all mattress toppers and most mattresses 6" thick or less) are shipped vacuum packed  Please exercise caution when opening to avoid damage.

Shipping Charges

Curbside shipping is FREE for all products to all Canadian Provinces. White Glove delivery is available to some areas. Extra charges may apply.

What is curbside shipping? It means the shipping company will deliver the item to your home, but they won't go inside your home or enter common areas found in multi-family dwellings. (eg. lobby or to a floor in a Condo building). If you live in a rural area it my only be possible to deliver to a depot in the nearest town.

We can ship to the Canadian Territories and USA upon request. Extra charges may apply.

White Glove Delivery

White Glove delivery and setup is available for most areas in Metro Vancouver.  Please view our chart below for costs, available services and service areas. 

What is white glove delivery? It means the delivery company will deliver the item inside your home and into the room of your choice within reason. White Glove service remains available to many areas as of November 23, 2020, but that can change without notice as we enter the 2nd COVID wave.

Customer Pickup

Orders can be picked up free of charge from our Delta factory. We will notify you by email or phone when your order is ready for pickup. No contact pickup is available upon request.

Delivery Times

Our projected delivery times below combine the average manufacturing lead time with estimated transit times given by our freight partners. The delivery times are not a guaranteed delivery date. Remote areas may see reduced services and longer than posted times.